Collection of CDR based bills of BSNL-Bulk rebooking by SOs

		भारतीय डाक विभाग DEPARTMENT OF POSTS, INDIA
मुख्य पोस्टमास्टर जनरल कार्यालय, केरल परिमंडल, तिरुवनंतपुरम – 695033 Office of the Chief Postmaster General, Kerala Circle, Thiruvananthapuram - 695 033
दूरभाष/Tel: 2304434	फैक्स/Fax: 2307993		ई मेल/e-mail: adtgyco.keralapost@gmail.com

To
            The PMG
            Northern Region, Kozhikode

No:    TGY/ 1-56/5/2013                dated at Thiruvananthapuram 33 the  15.05.2013

Sir                

Sub:      Collection of CDR based bills of BSNL-Bulk rebooking by SOs

This is regarding the rebooking  of ePayment transactions of B.Os at the SOs.  Each and every transactions booked at B.O needs to be rebooked at the SOs individually.  Some SOs are not following the correct procedure and go for bulk rebooking of the B.O transactions as a single transaction and tally the B.O collection amount against this single transaction.

When BSNL bills were collected through the TRC module, ie. In the manual mode of bill collection, when SOs rebook the BSNL collection details from the BOs as a single bulk transaction, this was not causing any problem in data updation and crediting the customer account as individual vouchers will be sent to the respective SSAs and data entry will be done by the SSA as per the vouchers. However this was causing revenue loss to the department in terms of commission realized per transaction.

With the introduction of ePayment based BSNL Bill collection, if bulk rebooking is done by SOs, it will cause non availability of individual customer data to the BSNL resulting in barring of outgoing calls followed by disconnection of the service to the customers who have paid their bills in these B.Os. Two such instances have been pointed out under Tirur and Calicut Divisions , details of which are furnished in Annexure I and II respectively. As per this Munduparamba SO booked 61 vouchers as per ePayment MIS against 182 vouchers collected resulting in loss of commission for 121 transactions which amounts to  605/-  for a minimum of Rs 5/- commission per transaction.

In view of the above situation I am directed to  reiterate that Bills collected from B.Os should compulsorily be rebooked at the respective S.Os in the ePayment module.  It should be ensured that rebooking is done per each bill and not as a bulk entry. In no case bulk entry will be made for the bills collected in B.Os. If any SO is rebooking the BO transactions thereby causing data loss to BSNL and revenue loss to the department necessary action may be taken to recover the commission lost by the department from the delinquent officials 

            Yours faithfully,

K V Vijayakumar

Asst Director ( TGY & Dev)

 Copy to:          The PMG, Central Region, Kochi

All SSPOs/ SPOs, Kerala State

                        AD (BD) CO

Annexure1 AnnexureII