ePayment collection of Bills through Circle biller

      

   This is regarding the collection of BSNL landline and Mobile BSNL Kerala and Kerala Postal Circle have agreed for the collection of BSNL Landline and Mobile Bills including Wireless Local Loop (WLL) bills through ePayment across all the computerized POs and their attached Branch Offices with effect from 01/04/2013. Consequent to this all the ePayment billers created by Regions and Divisions for collecting the BSNL Bills through ePayment will have to be deleted with effect from 31/03/2013 11.59 PM. From 01/04/2013 onward there should be only two Circle level billers names “BSNL LANDLINE” and “BSNL MOBILE” available in the ePayment booking screen for collection BSNL Landline and BSNL Mobile (Including WLL) Bills.  There will not be any payment from Division/Regions.  The payment will be effected to BSNL Kerala from Thiruvananthapuram G.P.O which is nodal post office for Circle Billers. However the current procedure of sending vouchers to concerned SSAs will continue until further orders.

The following are the highlights of the proposed system

1.     Both of the Circle BSNL billers are fully barcode compliant, ie. There is no need for any manual data entry in these barcode biller fields.  The operator only needs to scan the barcode printed on the bill. All the data entry fields would get automatically filled.  Amount field can be corrected only if the customer wishes to pay part of the bill or more as per his convenience.

2.    BSNL has already migrated to CDR based billing system and hence there is no restriction on last date of payment or the amount to be paid etc.  Customer can pay any day, any amount against their bill.  If the payment is not made within the due date, next bill will be generated after including the penalty for the delay and the carried over amount of the previous bill if any.

3.    Payment of amount collected across the Circle at one nodal post office i.e Thiruvananthapuram GPO. However, revenue for the retail activity will be identified from the MIS and by the BD section of the circle office and the revenue reallocated to the concerned divisions for the business generated by each of them.

4.    BSNL Kerala will upload the collection data at one point and the payment will be reflected in the respective customer accounts in all SSAs without any delay.

5.    Only cash payment is to be accepted. However, POSB cheques, standing in the specific PO can be permitted provided the required balance is available and verified.

6.    The procedure of sending vouchers to the concerned SSAs will have to be continued in the existing arrangement.

The following steps are required for ensuring the smooth changeover of this bill collection service from the current Regional/Divisional Level to Circle Level.

·         Delete all the ePayment Billers created for collection of BSNL Landline and BSNL Mobile (including WLL) bills at regional / Divisional level.

·         Ensure that the two Circle Billers namely BSNL LANDLINE” and “BSNL MOBILE” available in the ePayment booking screen ( point of sale module) for collection BSNL Landline and BSNL Mobile(Including WLL) Bills

·         The collection vouchers are to be sent to the respective SSAs as is being done at present.

·         All ePayment offices need to communicate the collection details daily, and to ensure the updation of collection data in the ePayment MIS against their office.

·          If any discrepancies are noticed in the MIS, such as the collection amount is found missing against the office for a particular day, the case needs to be immediately brought to the notice of the Technology Section of Circle Office (0471 2305718/2308081) along with the details of collection such as account number, amount collected, office of collection etc. so as to take up the case with the BSNL to avoid disconnection to the BSNL customers.  The issue has to be taken up with CEPT Mysore by the Division to get the data reflected in the MIS correctly.  Until and unless the data gets reflected in the MIS, file for uploading the BSNL server will not be generated for these missing transactions.